Terms of Service

1. Introduction

These Terms of Service (the “Terms”) govern the mutual rights and obligations between the operator of the Adjoin service and its users (the “Customer”) arising from the use of the web application available at meta-pixel.cz (the “Service”).

The Service is operated by [Operator], company ID [registration number], registered office at [address], registered in [register details] (the “Operator”). Contact e-mail: [contact@domain.com].

By registering and creating a workspace in the Adjoin dashboard, the Customer confirms they have read and agree to these Terms and to the Privacy Policy, and undertakes to comply with them.

2. Description of the Service

Adjoin is a tool for operators of paid communities that connects Meta ads (Facebook, Instagram) with members of Telegram/WhatsApp groups: matching clicks to specific members, sending conversion events via the Conversions API, managing a Telegram bot, a landing page editor and generator, statistics, and an optional integration with the Customer's own CRM.

The Operator may extend, modify, or restrict the Service and its features over time, in particular in response to changes to third-party APIs (Meta, Telegram) the Service depends on.

3. Registration and account

Using the Service requires registration (creating a workspace) with an e-mail address and password. The Customer must provide accurate information and protect their account credentials against misuse by third parties. The Customer is responsible for all activity carried out under their account.

A Customer may invite additional users (team members) to their workspace with their own credentials and roles. The Customer remains responsible for their activity within the workspace as a whole.

4. Pricing plans and billing

The Service is offered in Free, Pro, and Business tiers; current features and prices are listed on the pricing page. Prices are listed in CZK (Czech koruna); paid plans are billed as a recurring monthly charge.

A paid plan may be cancelled at any time; cancellation takes effect at the end of the already-paid period, and the paid period is not refunded pro-rata unless required by applicable law. The Operator may offer a free trial period, the terms of which are shown when ordering the relevant plan.

Right of withdrawal: where the Customer is a consumer, they have the right to withdraw from the contract within 14 days of its conclusion without giving a reason. By starting to use the Service's paid features before this period elapses, the Customer expressly requests performance to begin before the withdrawal period ends and acknowledges that they thereby lose the right of withdrawal with respect to the performance already provided (digital content/service delivered immediately upon registration).

5. Term and termination

The contract is concluded for an indefinite period. The Customer may terminate the contract at any time by deleting their workspace directly in the dashboard (Settings → Delete workspace), which immediately and irreversibly deletes the workspace, its data, and access to the Service.

The Operator may suspend a workspace or terminate the contract in the event of a material breach of these Terms, in particular misuse of the Service for unlawful activity, spam, or harm to third parties.

6. Operator's rights and obligations

• The Operator undertakes to provide the Service with reasonable professional care and to strive for continuous availability, but does not guarantee uninterrupted, error-free operation (particularly given the Service's dependency on third-party APIs).
• The Operator may temporarily take the Service offline for maintenance, updates, or security reasons, generally with prior notice.
• The Operator is not responsible for the content of landing pages, messages, or ads that the Customer creates and publishes through the Service.

7. Customer's rights and obligations

• The Customer undertakes to use the Service in compliance with applicable law, the terms of Meta/Telegram/WhatsApp, and good practice — in particular not to use the Service to send unsolicited messages, run misleading advertising, or process data without an appropriate legal basis.
• The Customer is responsible for the content they publish through the Service (landing pages, bot messages, forms) and for the compliance of their advertising and marketing activity with applicable law (including consumer protection and data protection law as it applies to the Customer's own end users).
• As the controller of the personal data of its members/contacts, the Customer is responsible for ensuring a valid legal basis for processing that data; the Operator acts as a processor in this respect (see Privacy Policy).

8. Liability

The Operator is liable for damage caused to the Customer by breaching its obligations to the extent provided by applicable law. The Operator's total liability for damage arising in connection with the use of the Service is limited to the amount paid by the Customer for the Service over the preceding 12 months, except for damage caused intentionally or by gross negligence, or personal injury.

The Operator is not liable for damage resulting from an outage, change, or restriction of third-party APIs (Meta, Telegram, WhatsApp) on which the Service's functionality depends.

9. Data protection

The processing of personal data in connection with using the Service is governed by the separate Privacy Policy, which forms an integral part of these Terms.

10. Intellectual property

All rights to the software, design, trademarks, and content of the Service (other than content uploaded by the Customer) belong to the Operator. The Customer is granted a non-exclusive, non-transferable license to use the Service for the duration of the contract, solely for their own business purposes.

11. Force majeure

Neither party is liable for delay or non-performance caused by circumstances beyond its reasonable control (force majeure), in particular internet infrastructure outages, third-party interference, or changes to the APIs of providers the Service depends on.

12. Changes to these Terms

The Operator may unilaterally amend these Terms to a reasonable extent, in particular to reflect changes in law or in the Service's features. The Customer will be notified of a material change by e-mail or a dashboard notice with reasonable advance notice before it takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the change; if the Customer disagrees, they may terminate the contract under Section 5.

13. Dispute resolution and governing law

These Terms and the relationship between the Operator and the Customer are governed by the law of the Czech Republic. Disputes are subject to the jurisdiction of the general courts of the Czech Republic. Where the Customer is a consumer, they have the right to out-of-court consumer dispute resolution through the Czech Trade Inspection Authority (www.coi.cz).

14. Final provisions

If any provision of these Terms is or becomes invalid or unenforceable, this does not affect the validity of the remaining provisions. These Terms take effect on the date stated at the top of this document.

For any questions about these Terms, contact the Operator at [contact@domain.com].